Information We Collect

Depending on how you interact with us, we may collect account and contact information, business and restaurant information, technical and device information, support communications, transaction and service records, and information you choose to provide through our services.

When you enable an integration, we may also process information made available by that integration as necessary to provide the features you requested.

How We Use Information

We use information to provide and operate our services, authenticate and manage accounts, enable requested integrations, process customer communications, provide support, maintain security, prevent abuse, troubleshoot problems, improve service reliability, comply with legal obligations, and communicate important service information.

Marketing communications are sent only where permitted by applicable law or where appropriate consent has been obtained. You may opt out of marketing communications using the method provided in the communication or by contacting us.

Meta and WhatsApp Business Integrations

ZayBot integrates with Meta technologies, including the WhatsApp Business Platform. When a user chooses to connect a WhatsApp Business account to ZayBot, Meta authentication, including Facebook Login where applicable, is used to authenticate the user and authorize access to the Meta and WhatsApp Business assets required for the integration. Facebook Login is used for this connection and authorization flow and is not the primary method for signing in to ZayBot.

Depending on the permissions granted and features enabled, we may receive and process information such as basic profile information made available through the authorized Meta login, Meta business and asset identifiers, WhatsApp Business account information, connected phone number information, permissions and authorization information, WhatsApp messages and message metadata, and media or other information necessary to provide the requested WhatsApp Business functionality.

We use information received through Meta APIs only to provide, maintain, secure, and support the functionality requested by the user, including connecting authorized business assets and providing WhatsApp Business messaging and management features. We do not sell information obtained through Meta APIs.

Our processing of information received from Meta APIs is subject to applicable Meta platform terms and policies. Users can disconnect their Meta or WhatsApp Business integration and may request deletion as described below.

WhatsApp Communications

Businesses using ZayBot may use the platform to communicate with their customers through WhatsApp. In providing this functionality, we may process message content, phone numbers, message status information, timestamps, media, and related metadata on behalf of the business using ZayBot.

Businesses using ZayBot are responsible for ensuring that their communications and use of customer information comply with applicable laws and WhatsApp and Meta requirements, including applicable consent and messaging requirements.

Cookies and Similar Technologies

Our websites and applications may use cookies and similar technologies that are necessary for authentication, security, preferences, service functionality, analytics, and performance. Where required, we provide appropriate choices regarding non-essential cookies.

Data Sharing and Service Providers

We do not sell personal information. We may share information with service providers that help us operate our services, such as cloud hosting, infrastructure, analytics, communications, support, security, and payment providers. These providers may process information only as necessary to provide services to us and subject to applicable contractual and security requirements.

We may also disclose information where required by applicable law, legal process, or a valid request from a competent public authority, or where reasonably necessary to protect the rights, security, and integrity of our users, services, or Company.

Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain account and business records, meet legal or regulatory obligations, resolve disputes, enforce agreements, prevent fraud or abuse, and maintain service security. Retention periods may vary depending on the type of information and the purpose for which it is processed.

When information is no longer required, we take reasonable steps to delete, anonymize, or otherwise securely dispose of it, subject to applicable legal and operational requirements.

Your Rights and Data Deletion

Subject to applicable law, you may request access to, correction of, export of, or deletion of personal information associated with you. You may also have rights to object to or restrict certain processing.

To request deletion of data associated with ZayBot, including information processed through a Meta or WhatsApp Business integration, email info@danzayai.com with the subject “Data Deletion Request” and provide enough information for us to identify the relevant account. We may need to verify your identity or authority before completing the request.

Where applicable, users may also disconnect the Meta or WhatsApp Business integration from ZayBot and manage connected business integrations through their Meta account settings. Disconnecting an integration stops future access through that authorization, subject to information we are required or permitted to retain.

Security and International Processing

We use reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or loss. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Our service providers or infrastructure may process information in countries other than the country where you are located. Where applicable, we take reasonable steps to ensure that such processing is handled in accordance with applicable data protection requirements.

Payments

Where paid services are offered, payments may be processed by third-party payment providers. DanZay AI does not intentionally store full payment card numbers or card security codes on its own systems when payment information is collected and processed directly by the applicable payment provider. Payment providers process payment information under their own terms and privacy practices.

Third-Party Services and Links

Our websites and services may contain links to or integrations with third-party services. Those third parties may process information under their own terms and privacy policies. We encourage you to review the privacy practices of services you choose to use or connect.

Contact Us

For privacy questions, requests, or concerns, including requests relating to Meta or WhatsApp Business data, contact us at info@danzayai.com.

DanZay AI
Block B, Sharjah Research, Technology & Innovation Park, United Arab Emirates

Policy Updates

We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements, or privacy practices. The updated version will be posted on this page with an updated effective date where appropriate.