AI Performance & ROI Dashboard
01.
Project Overview
Leaders needed a single, trustworthy view of AI performance across WhatsApp, web chat, and internal tools. We built a live dashboard tracking response time, containment, handoff, CSAT, and cost per conversation—plus reliability and error budgets.
Data flows from event streams into a warehouse, transforms into clean metrics, and powers a lightweight dashboard consumed by CX and ops teams.
Date
01 Sep, 2025
Client
Multi‑brand group (GCC)
Category
Analytics
Website
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p95Latency
ContainmentRate
99.9%Uptime
02.
Process & Challenge
We ensured data correctness first, then focused on speed and reliability.
- Unified event collection from chat channels and backends with idempotent ingestion.
- ETL to a warehouse; metrics modeled with clear definitions and SLAs.
- Role‑based dashboards for CX, ops and leadership; drill‑downs and exports.
- Alerts on latency, error rate and containment; weekly reporting pack.
- 99.9% uptime via health checks, retries and safe deployments.
03.
Summary
Teams track what matters and act faster. The organization now makes decisions using shared, trusted metrics—and keeps reliability at 99.9% with clear alerting and ownership.
